Shipping Policy

Thank you for shopping at Slytide! We want to ensure that your shopping experience is as smooth and enjoyable as possible. Below are the details of our shipping policy.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is processed and shipped, you will receive a confirmation email with tracking information.

If we experience high demand or stock issues, there might be a slight delay. You will be notified of any delays in processing.

2. Shipping Locations

We offer international shipping to many countries around the world. Whether you’re in the United States, the United Kingdom, Europe, or anywhere else, we’ll ensure that your order gets to you safely.

If you’re unsure whether we ship to your country, feel free to contact us.

3. Shipping Costs

• Free Shipping on all orders over $79

• For orders under $79, shipping costs will be calculated at checkout based on your shipping location.

4. Estimated Delivery Time

Please note: Delivery times may vary due to customs clearance or other unforeseen delays.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can track your package through the carrier’s tracking system or via our website.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, or additional fees may apply based on the destination country. These charges are the responsibility of the customer and will not be covered by Slytide.

7. Lost or Delayed Shipments

If your package is delayed, or if you suspect that it is lost, please contact us within 15 business days from the expected delivery date. We will investigate and help resolve the issue as quickly as possible.

If you have not received your order after 15 business days, please reach out to us with your order number, and we will work with the carrier to track your shipment.

8. Shipping Address Accuracy

Please double-check your shipping address before finalizing your purchase. We are not responsible for any delays or lost packages caused by incorrect or incomplete shipping information.

9. Returns & Exchanges

For information on returns and exchanges, please see our Return & Refund Policy.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us:

• 📧 Email: mtmzvw1597@outlook.com

• 📞 Phone: +852 2492 9918

• 📍 Address: 199 Causeway Road, 5A 34F BUILDING 828, YAU TSIM MONG, Hong Kong Island, Hong Kong SAR